Small Business Resource Center
11 claves para gestionar un negocio en tiempos de crisis
(ESP) Este artículo está publicado en un blog titulado Nubox el cual relata 11 tips clave para gestionar un negocio en tiempos de crisis; cabe aclarar que está enfocado en el rendimiento de las pymes. Dentro de las herramientas principales abordadas a lo largo del artículo se encuentran: Identificar los riesgos potenciales, centrarse en la atención al cliente, definir una política de reducción de gastos, determinar un plan de trabajo para afrontar la crisis, entre otros elementos que pueden ser útiles para afrontar estos momentos de dificultad.
(ENG) This blog post provides 11 key tips for managing a small business during a crisis. Some tips include identifying risks and developing a crisis management plan, improving or consolidating your customer service processes, defining a cost reduction strategy, and frequently monitoring key business metrics.
Gestión de crisis: el proceso estratégico como mecanismo de adaptación
(ESP) Esta es una infografía basada en un documento titulado “La pequeña empresa bajo un contexto de crisis financiera: un análisis de su sobrevivencia”. El punto central de este documento es “El proceso estratégico como mecanismo de adaptación” (pg 92) en donde el autor explica porqué la fijación de una estrategia es el blanco perfecto para el éxito de esta, pues permite prevenir situaciones, plantear soluciones y tomar decisiones. Luego de esta explicación “teórica” el autor aterriza el tema con “La pequeña empresa en la región Buffalo-Niagara, Nueva York”.
(ENG) This infographic is based on a paper titled “Small businesses in a context of financial crisis: an analysis of their survival”. The infographic highlights the central point of this paper: the strategic process as an adaptation mechanism, and explains how the strategy-setting process sets up a business to be adaptable and make decisions aligned with the company’s defined purpose and goals in times of crisis.
Glossary of Business Financial Terms
Glossary of Business Financial Terms from the SBA
This resource provides a large bank of business financial terms and their definitions for business owners to reference as needed. It also includes terms specifically relevant to disaster relief and disaster business loan applications.
“Workplaces and Businesses” section of the CDC COVID-19 page
This page on the CDC website details guidance and strategies for maintaining healthy business operations and work environments. The page includes articles, fact sheets, brochures, toolkits, and videos organized by a range of topics such as industry, return to work, essential service sectors, and post-vaccine considerations. The page also includes conference call recordings with Q&A sessions with stakeholders. A page specific to small businesses can be found here here.
Office Reentry Plans Must Account for Medically Vulnerable Employees
Office Reentry Plans Must Account for Medically Vulnerable Employees from Harvard Business Review
This article is particularly relevant for those who have medically vulnerable employees in their business and provides advice on how to support employees who may not feel safe or be safe returning to the office. This resource provides four tips: having a process for fielding questions and concerns, supporting medically vulnerable employees’ ability to continue remote work if possible, ensuring they feel included on the team, and providing training to managers to field questions and strengthen their listening and empathy skills to better support employees.
Managing Communications And Brand Through A Crisis
This article specifically focuses on communications during a crisis. It helpfully lists out the most common concerns people usually have during a crisis and gives advice on how to communicate with employees internally and with customers externally.